• Clientsure has professional indemnity cover.
• Clientsure is not an associated company of an insurer.
• We have received more than 30% commission income in the previous year from Absolute Underwriting Managers.
• We do not directly or indirectly hold more than 10% of an insurers share.
• Clientsure is paid a commission by the insurance company and in addition charges a broker fee.

There is a copy of the statutory notice to Short-Term insurance policyholders setting out your rights as a policyholder. There is the Short-Term insurance Ombudsman, who is available to advise you in the event of claim problems which are not satisfactory resolved by the insurance intermediary and / or the insurer. This is what the Ombudsman does offer:

• The services of the Ombudsman are free to insured consumers.
• You should always complain first to the insurance company and, if the dispute cannot be resolved with your insurers, then only can you bring your dispute to the Ombudsman.
• The decisions made by the Ombudsman are binding only on the insurance company but not on you.
• You are not bound to any of the decisions made by the Ombudsman, meaning that if you are still unhappy you can take your dispute to court.
• The Ombudsman is an independent office.
• Decisions are based on either law or equity.
• No legal advice is given by the Ombudsman
  

Contact Details:
P.O.BOX 32334                              Telephone    :( 011) 726 8900
Braamfontein, 2017                           Fax              :( 011) 726 5501   

Also, we have the particulars of the Registrar of Short-Term Insurance Financial Service Board.

Contact Details:
P.O.BOX 35655                              Telephone    :( 012) 428 8000
Menlo Park, 0102                             Fax              :( 012) 347 0221